Out of hours

Not all unexpected major social care problems happen during normal office hours or can wait until the next day.

That's why we have an Out of Hours Service staffed by people with a good working knowledge and understanding of health and social care services.

The team provides emergency social work support to people in crisis and can deal with:

  • Problems with children and young people
  • Child protection issues
  • Older people who are at risk or need immediate help
  • Concerns about a person with a physical or sensory disability
  • Support in coping with someone who has severe learning difficulties or mental health problems
  • Mental Health Act assessments
  • Act as Appropriate Adult for young people and vulnerable adults
  • Homelessness

What happens next

When you call, an operator will answer the phone and take details of why you are phoning. You will then be called back by a qualified Social Worker who will give you help and guidance.

If they think you need to speak to someone else, they will give you another telephone number or contact details. Sometimes, they may give your details to another social work team who will contact you on the next working day.

How to get in touch

Knowsley Adult and Children's Social Care Services provide an out of hours team to help with emergencies. You can contact the service on 0151 443 2600 between 5pm and 9am every weekday, all weekends and public holidays.

Is the information on this page correct? No, then let the Site Administrator know by email.
Email: sue.sinnott@knowsley.gov.uk

At all other times the Knowsley Access Team is the first point of contact for information and advice. You can contact them from 9am to 5pm Monday to Friday on 0151 443 2600.

a worried man on the telephone